Terms & Conditions

These terms of use govern your use of our websites and the Mews One mobile application. Please read these terms in full before you use our website or the App. If you do not accept these terms of use, please do not use the Website or the App. Your continued use of the Website, or your download, installation or use of the App, confirms your acceptance of these terms.

These website terms of use were originally provided and approved by the solicitors at legal documents resource DIY Legals. This version has been updated to cover the Mews One app and related investor services. Our Privacy Policy at https://joseph-mews.com/privacy-policy/ explains how we use personal data and forms part of these terms.

These terms are made up of the following parts:

1. Part A — Website terms of use
2. Part B — Mews One mobile app terms of use
3. Part C — Furniture sales terms and conditions
4. Part D — Joseph Mews Loyalty Program 2023
5. Part E — Property information disclaimer
6. Part F — Our details, law and jurisdiction

PART A — WEBSITE TERMS OF USE

Website Access

• It is not necessary to register with us in order to use this Website.

Use of Website

• This Website may be used for your own private purposes and in accordance with these terms of use.
• You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site Uptime

• All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
• Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

Visitor Provided Material

• Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

When using this website you shall not post or send to or from this Website any material:

• (a) that is discriminatory, obscene, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
• (b) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
• We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of the paragraph above.

Disclaimer (Website)

• Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.
• All material contained on this website is provided without any warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of Liability (Website)

• We do not accept liability for any loss or damage that you suffer as a result of using this Website.
• Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

PART B — MEWS ONE MOBILE APP TERMS OF USE

This Part B applies to the Mews One iOS and Android application (the “App”), published by Joseph Mews Property Group Ltd. If there is any conflict between Part A and Part B in relation to the App, Part B prevails.

1. Who the App is for

The App is an investor platform for existing and prospective Joseph Mews clients. It is intended for adults only. You must be at least 18 years old to create an account or use the App. By using the App you confirm that you are 18 or over and have legal capacity to enter into these terms.

The App is not directed at children and is not a children’s product. We do not knowingly allow anyone under 18 to register.

2. Agreement between you and us (not Apple or Google)

These App terms are an agreement between you and Joseph Mews Property Group Ltd (“Joseph Mews”, “we”, “us”). They are not an agreement with Apple Inc., Google LLC, or their affiliates. Apple and Google have no obligation to provide maintenance or support for the App. If the App fails to conform to any applicable warranty that cannot be disclaimed by law, you may notify Apple or Google (as applicable) and they may refund the purchase price of the App (if any). To the maximum extent permitted by law, Apple and Google have no other warranty obligation. Apple and Google are not responsible for addressing any claims relating to the App or your possession or use of it, including product liability, legal or regulatory claims, consumer protection, or intellectual property claims. Apple and Google are third-party beneficiaries of these App terms and may enforce them against you. You represent that you are not located in a country subject to a US Government embargo, or designated as a “terrorist supporting” country, and that you are not listed on any US Government list of prohibited or restricted parties.

3. Licence to use the App

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to download and use the App on a device that you own or control, solely for your own lawful use in connection with your Joseph Mews relationship, and in accordance with these terms and the Apple App Store or Google Play usage rules (as applicable).

You must not:

• copy, modify, adapt, reverse engineer, decompile or disassemble the App except where the law expressly allows it;
• rent, lease, sell, sublicense or otherwise transfer the App;
• use the App to provide a service bureau or competing product;
• remove copyright, trade mark or proprietary notices;
• attempt to gain unauthorised access to our systems, other users’ accounts, or data;
• use bots, scrapers or automated means to access the App without our written permission.

4. Accounts, passwords and security

Some features of the App require an account. To register you must provide your name, email address and a password, and complete email verification using a one-time code. You may also reset a forgotten password using an email one-time code. You may optionally add a profile picture to your account from your camera or photo library.

You must provide accurate information and keep it up to date. You are responsible for keeping your password confidential and for all activity under your account. Notify us immediately at customerservice@joseph-mews.com if you believe your account has been misused.

We may suspend or close an account if we reasonably believe these terms have been breached, the information provided is false, or we need to do so for security, legal or operational reasons.

5. What the App provides

Depending on your account type (for example prospect, investor, or single-property client), the App may allow you to:

• view developments, listings, images, videos, documents and other published content;
• view a personalised dashboard and portfolio information associated with your investor record;
• upload, download, categorise and delete documents linked to a property assigned to you;
• run buying-power and investment projection calculators;
• send a support message or request a callback;
• contact an assigned advisor by email, WhatsApp, or by opening an external booking link (for example Calendly).
• add, change or remove an optional profile picture on your account.

Features may differ by account type. We may add, change or withdraw features. The App currently does not offer in-app purchases, subscriptions, or payments for property or furniture inside the App.

6. Not an offer, not financial, legal or tax advice

The App is an information and relationship-management tool. Nothing in the App is:

• an offer, invitation or commitment to sell or reserve a property;
• a legally binding specification, quotation or contract for any development;
• financial, investment, mortgage, legal or tax advice;
• a guarantee of price, yield, rental income, capital growth, mortgage availability or returns.

Calculator results, yields, projections, buying-power figures and similar tools are illustrations based on the numbers you enter and on assumptions that can change. They are not a personal recommendation. You should take independent professional advice before making any investment decision. Any purchase of property is subject to a separate written contract and the usual legal process.

7. Property, portfolio and content accuracy

We take reasonable steps to keep listings, images, prices, availability, dimensions, yields and portfolio figures up to date, but we do not warrant that all App content is complete, current or error-free. Prices, availability and specifications can change. Dimensions are approximate and may vary depending on internal finish, detailed design, building regulation approval and statutory permissions. Do not scale from drawings.

Portfolio values, rents, charges and mortgage figures shown in the App are provided for convenience from our records and may not match your solicitor, lender or accountant. You must satisfy yourself by inspection and independent enquiry as to the accuracy of any information before relying on it.

8. Documents and profile photos you upload

If a property is assigned to you, you may upload files and photographs (including photos taken with the camera or chosen from your gallery) to a private document library. Typical categories include Contracts, Rental, Tax, Mortgage, Legal and Others. Uploads happen only when you choose to upload. Maximum file size currently accepted is 25 MB per file.

You may also add an optional profile picture to your account. You can take a new photo with the camera or choose an existing image from your gallery. A profile picture is used only to identify you inside the App (for example on your profile). It is optional. We do not use it for advertising, facial recognition, or to identify people in other photos.

You retain ownership of documents and profile photos you upload. You grant us a limited licence to store, copy, display to you and to authorised Joseph Mews staff, and otherwise process those files solely to provide the document library, your in-app profile, and related support. We do not publish your private uploads as public listings and we do not use them for advertising.

You confirm that:

• you have the right to upload the file (it is yours, or you have permission);
• the file is not malware and does not infringe anyone else’s rights;
• you will not upload unlawful, obscene, defamatory, hateful, or otherwise prohibited content;
• you will not upload another person’s identity documents, photograph or confidential files unless you are entitled to do so.

You can delete a document from the library in the App, and you can change or remove your profile picture at any time. Copies you have already saved to your device remain your responsibility. We may remove content that we reasonably believe breaches these terms or the law. If you see content that appears unlawful or objectionable, contact us at customerservice@joseph-mews.com and we will review it.

9. Acceptable use

You must not use the Website or the App to:

• break the law of the United Kingdom or any country from which you use the service;
• harass, threaten or impersonate any person;
• post or send discriminatory, obscene, defamatory or hateful material, or material that incites racial hatred or is otherwise contrary to UK law;
• send viruses, Trojan horses, corrupted data or other harmful software;
• interfere with other users or with the security or operation of our systems;
• use another person’s account without permission.

We will fully co-operate with law enforcement authorities or a court order requiring us to disclose the identity or other details of any person posting material in breach of these terms.

10. Enquiries, callbacks and advisor contact

Sending a Contact us message, requesting a callback, opening an email, WhatsApp chat or Calendly booking does not reserve a property and does not create a contract of sale. We will use the details you submit to respond to you, as described in our Privacy Policy.

If you leave the App to use Calendly, WhatsApp, your mail app, Apple, Google or another third-party service, that service’s own terms and privacy policy apply. We are not responsible for those third-party services.

11. Device permissions

The App may ask for camera, photo library and file/storage access so you can (a) add or change a profile picture, (b) choose or capture a document to upload, or (c) save a downloaded file to your device. These permissions are used only when you choose that action. The App does not access your camera, photos or files in the background. Internet access is required for the App to function. The App does not require GPS location, contacts, microphone, or advertising identifiers. Refusing an optional permission may limit that feature but does not stop you using the rest of the App.

12. Availability, updates and support

We take reasonable steps to keep the App available, but we do not guarantee uninterrupted or error-free service. Maintenance, network issues or events outside our control may cause downtime. We are not obliged to give advance notice.

We may issue updates. You may need a recent version of iOS or Android to continue using the App. Support is available via the Contact us feature in the App or at customerservice@joseph-mews.com. Apple and Google are not responsible for support.

13. Fees

The App itself is currently provided without an App Store or Play Store purchase price and without in-app purchases. Using the App does not replace any separate fees, reservation sums, legal fees or other amounts payable under a property or furniture contract. Data charges from your network provider apply.

14. Intellectual property

The App, Website, Joseph Mews name and logo, and all listings, text, graphics, photographs, video, software and other content we provide remain our property or that of our licensors. You may not copy, modify or redistribute that content except as we expressly allow (for example saving a document from your own library, or printing Website material without modifying it).

15. Privacy

Our Privacy Policy at https://joseph-mews.com/privacy-policy/ explains what data we collect in the Website and the App, including account details, an optional profile picture, documents you upload, calculator inputs, support messages and limited in-app activity. By using the App you acknowledge that policy.

16. Closing your App account

You may stop using the App at any time by logging out and uninstalling it. You may request deletion of your App account:

• in the App: Profile → Request account deletion; or
• by emailing customerservice@joseph-mews.com from your registered email, with the subject “Delete my Mews One account”.

Deletion of an App account does not automatically cancel a property reservation, purchase contract, furniture order or other legal agreement with us. We remove or anonymise App account data that is no longer needed, including your profile picture, uploaded documents held only for the app library, in-app activity events, and locally stored session data after you sign out. We may retain information where the law requires, as explained in the Privacy Policy.

We may terminate or suspend access to the App if you materially breach these terms, if required by law, or if we discontinue the App. On termination the licence in section 3 ends and you must stop using the App.

17. Disclaimer and limitation of liability (App)

The App and all content in it are provided “as is” and “as available”, without warranty of any kind, so far as the law allows. You use the App at your own discretion.

We do not accept liability for any loss or damage that you suffer as a result of using the App, including loss of profit, data, goodwill or any indirect or consequential loss, except that nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under the law of the United Kingdom.

If you are a consumer, your statutory rights are not affected. If you are using the App in the course of a business, our total liability arising out of the App in any 12-month period is limited to £100.

PART C — TERMS AND CONDITIONS FURNITURE SALES

In these Terms and Conditions the following definitions apply:

Completion: means legal completion by the Customer of their property purchase from Joseph Mews

Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 19

Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions

Customer: the person or firm who purchases the Goods from the Supplier

Force Majeure Event: has the meaning given in clause 15

Goods: the goods (or any part of them) set out in the Order

Order: the Customer order for the Goods, which are to be delivered to the purchase address as set out in the Customer memorandum of sale

Supplier: Joseph Mews Property Group (registered in England and Wales with company number 13600059)

1. All prices and charges on the website are quoted in UK pounds.
2. VAT is not included in the advertised and quoted price.
3. Delivery and installation cost is included in the price.
4. Fees may apply if payment is made by card.
5. Once the Customer card payment has been authorised, card details will be destroyed.
6. On placement of an Order by the Customer with the Supplier (either by telephone or by email) the Supplier will issue an invoice for the full price of the Goods (as stipulated in the Contract) plus VAT.
7. On placement of an Order the Customer will pay the Supplier 100% of the price for the Goods as specified in the invoice referred to in clause 6 and the Supplier shall be deemed not to have accepted the Order until such funds have been received in full and cleared by the Supplier. Time for payment shall be of the essence.
8. Once the Supplier has received cleared funds as referred to in clause 7 the Supplier will issue a receipt to the Customer confirming acceptance of the Order and monies received. The Customer has 24 hours from the issue of such receipt by the Supplier to contact the Supplier to make any amendments to the Order and must do so in writing.
9. Any damage caused to goods on delivery will result in full replacement of the items in question where such damage is the sole responsibility of the Supplier or its agents or contractors.
10. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
11. The Supplier will deliver the Goods solely to the purchase address detailed on the memorandum of sale.
12. All products are at the risk of the Customer from the time that they are delivered. Title to the goods shall remain with the Supplier and only passes to the Customer when full payment for the goods has been received and cleared.
13. If the Customer has not received the Goods at the time of cancellation of the Contract (and provided written cancellation is received by the Supplier), and the Supplier has not processed the goods for delivery, the Supplier will refund to the Customer all the monies paid by the Customer for the Goods in the same form of payment originally used for the purchase (wherever reasonably practicable) within 30 days of the cancellation being accepted.
14. Subject to clause 13, if the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
15. The Supplier reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Supplier including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, epidemic, lock outs, strikes or other labour disputes (whether or not relating to either party workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials (Force Majeure Event), provided that, if the event in question continues for a continuous period in excess of 28 days, the Customer shall be entitled to give notice in writing to the Supplier to terminate the Contract.
16. In the event that the Supplier is unable to deliver Goods that are in accordance with their description in terms of design, colour or materials the Supplier shall notify the Customer and, if the Customer reasonably requires, the Supplier shall use all reasonable endeavours to provide Goods of equivalent or better quality.
17. The Supplier reserves the right to make any changes to the Goods which are required to conform with any applicable statutory or EU specification or other statutory or regulatory requirement in any applicable jurisdiction.
18. In placing any order the Customer confirms acceptance of these Terms and Conditions in full. Any dispute or claim arising out of or in connection with these Terms and Conditions (including non-contractual disputes or claims) shall be governed by, and construed in accordance with, English Law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
19. Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is in writing and signed by the Supplier.
20. The Supplier shall have no obligation to deliver the Goods (as specified in the invoice referred to in clause 6) until such payment has been received in full and cleared. Time of payment is of the essence.

Furniture orders are placed by telephone or email as set out above. Placing an enquiry in the Mews One App does not by itself constitute an Order for Goods.

PART D — JOSEPH MEWS LOYALTY PROGRAM 2026

1. The Loyalty Program benefits can be redeemed by property investors upon exchanging on the units with Joseph Mews and not just on reservation.
2. The Loyalty Program is applicable to reservations made from 1st February 2023 onwards and must result in an exchange to qualify. Loyalty rewards will not be applicable to reservations made prior to this date, or that result in a cancellation.
3. Property investors shall not assume the legal fee offering as an upfront discount.
4. Legal fee offerings are to be paid upfront by the purchaser and reimbursed by Joseph Mews within 30 days of exchange on the property.
5. Joseph Mews reserves the right to exclude any development from the Loyalty Program.
6. The program may be terminated at any time without prior notice.
7. The program is provided “as is” without a warranty of any kind.

PART E — PROPERTY INFORMATION DISCLAIMER

In accordance with the Misrepresentation Act 1967, the Consumer Protection from Unfair Trading Regulations 2008 and the Business Protection from Misleading Marketing Regulations 2008, the details contained on this website and in the Mews One App do not form part of any specification or contract. Any dimensions are approximate and may vary depending on internal finish and are subject to detail design, building regulation approval and all statutory permissions. Do not scale from these drawings; only figured dimensions are to be taken from this drawing.

While the information has been prepared in good faith, all and any such responsibility and liability is expressly disclaimed by Joseph Mews Property Group Ltd and its agents. Any buyer must satisfy themselves by inspection or otherwise as to the accuracy of any information given.

This website (and, where applicable, App content derived from it) has been prepared for the exclusive use and benefit of the person to whom it was given by the Seller and solely for the purpose for which it is provided. Unless we provide express prior written consent, no part of this website should be reproduced, distributed or communicated to any third party. We do not accept any liability if this report is used for an alternative purpose from which it is intended, nor to any third party in respect of this report.

PART F — OUR DETAILS, LAW AND JURISDICTION

Our business name is: Joseph Mews Property Group Ltd.

Our business address is: 12 St Paul’s Square, Birmingham, B3 1RB.

Our contact details are: 0121 296 1548

Email: customerservice@joseph-mews.com

Privacy Policy: https://joseph-mews.com/privacy-policy/

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

We may update these terms from time to time. The current version will be posted at https://joseph-mews.com/terms-and-conditions/. The in-app Terms & Conditions link in Mews One opens that page. Continued use of the Website or App after a change constitutes acceptance of the updated terms, except where the law requires us to obtain a fresh consent.

App Store / Play Store notes (internal)

Paste this document onto https://joseph-mews.com/terms-and-conditions/. The Mews One Profile screen already opens that URL.

In App Store Connect you may attach this custom EULA. Part B section 2 includes the Apple-required acknowledgements (agreement with the developer not Apple; limited licence; Apple not responsible for support or claims; Apple as third-party beneficiary; embargo representation).