Privacy Policy

At Joseph Mews Property Group Ltd we are committed to safeguarding and preserving the privacy of our visitors, clients, and users of our websites and mobile applications. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you, whilst you visit our websites or use the Mews One mobile app.

We do update this Policy from time to time so please review this Policy regularly.

This policy provides information about how we use and share personal data relating to our website visitors, app users, business contacts and their representatives. It answers the following questions:

1. Who are we and how can you contact us?
2. What do we use personal data for?
3. What are our legal grounds for handling personal data?
4. What kinds of personal data do we use, and where do we get it from?
5. Mews One mobile app — data we collect, upload and store
6. Who do we share the information with?
7. Where in the world is the information sent?
8. For how long is the information retained?
9. Do we make decisions about you or profile you using your personal data?
10. What rights do you have in relation to the information we hold about you?
11. Account deletion
12. Children’s privacy
13. Who can you complain to if you are unhappy about the use of your information?

You have the right to object and withdraw your consent to our use of your personal data in certain circumstances. Please see section 10 to find out more.

It is important that you read this policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This policy supplements the other notices and is not intended to override them.

This policy was last updated on 25/09/2026. Any changes we may make to this policy in the future will be posted on our websites, and, where we are permitted to contact you by email, notified to you by email. The in-app Privacy Policy link in Mews One opens this page: https://joseph-mews.com/privacy-policy/

1. WHO ARE WE AND HOW CAN YOU CONTACT US?

We are Joseph Mews Property Group (our Group), which is a group of companies. The registered address is Lifford Hall, Lifford Lane, Kings Norton, Birmingham, West Midlands, United Kingdom, B30 3JN. Our Group companies jointly control personal data about our business contacts, clients, website visitors, app users and their representatives. We were formerly operating as Seven Invest Ltd. (trading as SevenCapital). Details of the main trading companies in our Group are given below:

Joseph Mews Property Group Ltd (Company no. 13600059)

Main trading address: 12 St Paul’s Square, Birmingham, B3 1RB

Registered Office: Lifford Hall, Birmingham, B30 3JN

Seven Capital Investment L.L.C (Register no. 1226948)

Registered Office: Office 407, Building 4, Emaar Square, Downtown, Dubai, UAE

Seven Capital Investment (Hong Kong) Limited (Licence no. 2661937)

Registered Office: 20th Floor, Central Tower, 28 Queen’s Road Central, Central, Hong Kong

Seven Capital Investment SA (PTY) Limited (Company registration no. 2018/402768/07)

Registered Office: 4th Floor Harbour Place 7, Martin Hammerschlag Way, Foreshore Cape Town 8001 South Africa

We might acquire other companies in the future and these will form part of our Group. We will update this table when this happens.

You can contact us about issues relating to personal data, including the contents of this notice, by any of the following methods:

Post: Cally Godfrey, Data Protection Officer, Joseph Mews, 12 St Paul’s Square, Birmingham, B3 1RB

Email: customerservice@joseph-mews.com

Tel: 0121 296 1548

2. WHAT DO WE USE PERSONAL DATA FOR?

This section explains the purposes for which we use personal data about our business contacts, clients, website visitors, app users and their representatives. More detail about the types of personal data that we might use for these purposes can be found in sections 4 and 5 below.

Marketing

We use personal data for marketing purposes. This includes informing you about products and services that we think may be of interest to you and providing you with related materials such as news items and blog posts. These communications may relate to any current member of our Group (as set out in section 1) and any future members of our Group.

We will only make contact with you for marketing purposes by email if you have given us, or have previously given Seven Invest Ltd. (SevenCapital), your consent to do so or if we have a legitimate interest in doing so (to develop our products/services and grow our business). However, we might also contact you for marketing purposes through other channels such as by telephone or post unless you specifically request us not to. You might also be contacted through any channel for other communication purposes — for example, if you have purchased a property we will contact you to ensure you are updated with progress.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a purchase, product/service experience, app account, or other transactions.

Relationship management

We use personal data for relationship management purposes. Relationship management is the ongoing maintenance of our relationship with our clients and their representatives. This could include activities such as letting you know about product launches, build updates, inviting you to events and webinars or dealing with your enquiries. We will only make contact with you for marketing purposes by email if you have given us your consent to do so or if we have a legitimate interest in doing so (to develop our products/services and grow our business).

Providing services (including the Mews One app)

Sometimes we might need to use your personal data to provide you with information, services and facilities that you have asked for. This includes creating and managing your Mews One account, showing your portfolio, storing an optional profile picture, storing documents you upload, running investment calculators, handling enquiries and callback requests, and putting you in touch with your advisor.

Should you require a mortgage, lettings assistance or overseas funding as part of your purchase, we would provide your contact details and basic purchase information to our third parties panel. For example, if you sign up to one of our seminars or show interest in purchasing a furniture package we might use your contact details to inform you how to attend or to discuss in further detail. We will also liaise with third parties as part of the property completion process for example the new build warranty provider or the local authority. We will do this for the performance of a contract we have with you, for our legitimate interests (in supporting our clients in their search for third party providers), or on the basis of your consent.

Monitoring and improving our websites and app

We use information such as how different people navigate around our websites, how long they spend on particular pages, whether they download any of our content, and (for signed-in app users) limited in-app activity such as screens viewed and properties or calculators used, in order to help improve the user experience of our websites and the Mews One app. This is necessary for our legitimate interests (to define types of customers for our products and services, to keep our website and app updated and relevant, to develop our business and to inform our marketing strategy).

Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

3. WHAT ARE OUR LEGAL GROUNDS FOR HANDLING PERSONAL DATA?

We will ask for your consent where necessary to make contact with you by email for marketing purposes, and where required for optional device permissions in the Mews One app (camera, photo library and file storage, including to add a profile picture or upload a document). You can withdraw that consent and ask us to delete your information at any time — please see sections 10 and 11.

The United Kingdom’s data protection law also allows the use of personal data where the benefits (or “legitimate interests”) of doing so outweigh the possible negative implications for the relevant individuals. These are the grounds on which we usually rely when we use your information for anything other than making contact with you by email for marketing purposes. If you object to us using these grounds you can do so at any time as explained in section 10.

The benefits that are being pursued are:

Interest	Explanation
Marketing	We have an interest in promoting our products and services to our clients and potential clients.
Helping people learn about products and services that might be of use to them	Other people have an interest in learning about products and services that they might find useful.
Understanding our clients and potential clients	We have an interest in learning about our clients and potential clients so that we can better understand what products, services and information could be of interest to them.
Running a business	We have an interest in running our business and we process information where necessary to do so, including operating the Mews One app.

 

In some circumstances, we may have other grounds to process personal data. These are set out in the following table, along with examples of the circumstances in which they might apply.

Grounds	Examples
Necessary for performance of a contract with the relevant individual, or to take steps for entering into a contract.	If you purchase a property, or create a Mews One account, it will often be necessary for us to use your details to provide the service, process the sale and keep you up to date.
Necessary in order to comply with a legal obligation.	Regulators, government bodies and courts have powers to order us to provide information and, like any other organisation, we sometimes have to comply with their requests.
Consent	Optional camera / photo library / file access in the app (profile picture or document upload); email marketing where required.

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

4. WHAT KINDS OF PERSONAL DATA DO WE USE, AND WHERE DO WE GET THE INFORMATION FROM?

We obtain and use information from various different sources. These are summarised in the following table.

Type of information	Description	Source
Name and contact details	Personal data about you and how to get in touch with you, including name, email address and, where held on your investor record, telephone number.	Provided by you (website, app, email, telephone or in person) or by our team as part of your client relationship.
Account credentials	Password (stored in hashed form by our systems; we do not store your password in readable form) and one-time codes sent to your email to verify your account or reset your password.	Provided by you in the Mews One app or on our systems.
Contact history	Information about our dealings with you, such as what information we have sent you, who in our Group knows you, what properties you are interested in, which events you have attended or newsletter you have signed up to. It also includes your behaviour in response to our interactions with you, such as whether you have opened our emails, clicked on a link or watched a video.	Produced by us or with the assistance of service providers.
Device information (websites)	Information about the device you are using to access our websites, such as the type of device, its operating system, browser, its IP address, and what cookies are on it.	Produced by us or with the assistance of third party service providers, acting as data processors, based in the UK.
Website usage	Information about your use of our websites, such as what pages you have visited and what content you have downloaded.	Produced by us (or with the assistance of third party service providers) by monitoring your use of our websites.
App account and portfolio data	Investor / user profile, membership details, advisor details, optional profile picture, and property holdings shown in the app.	Provided by you or already held on our client systems and loaded into the app after you sign in.
Documents and photos you upload	Files and images you choose to upload to your document library (for example contracts, rental, tax, mortgage, legal or other documents, including photos of documents). This is separate from an optional profile picture.	Uploaded by you from the camera, photo library or device files.
Financial calculator inputs	Information you enter to run buying-power or projection calculations, such as deposit, annual income, nationality/residency, loan-to-value, mortgage type, risk appetite and investment horizon.	Entered by you in the app.
Enquiries and support messages	Subject, email, message, callback date/time, and any note you add when contacting us or requesting a callback.	Entered by you in the app or on our websites.
In-app activity (signed-in investors)	Limited events such as screen name, property name, development location/postcode associated with a listing you viewed, and calculator step labels. This is not GPS tracking.	Generated by the app when you use it.
Profile picture	An optional photo of you used only to display your account in the Mews One app. Not used for advertising, marketing or facial recognition.	Provided by you from the camera or photo library, only when you choose to add or change it.

 

Cookies (websites only)

Cookies provide information regarding the computer used by a visitor to a website. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

You can adjust the settings on your computer to decline any cookies if you wish, but this might restrict your use of our websites. This can be done within the ‘settings’ section of your computer. For more information please read the advice at AboutCookies.org.

Please note that we collect data from our websites about use of the websites using a web analysis tool which uses cookies that are (able to be) used to generate pseudonyms for a user’s profile. This means that use cookies (which may be stored on your computer after you leave our websites) can store information about your visit.

Our websites use the following cookies:

Name	Purpose
Google Analytics	Google analytics tags for remarketing and analytics purposes. https://support.google.com/analytics/answer/6004245?hl=en
Google Adwords	Remarketing, analytics, audience lists. https://support.google.com/adwords/answer/2549063?hl=en-GB
Facebook	Remarketing and analytics purposes. https://developers.facebook.com/docs/privacy/
LinkedIn	Remarketing and analytics purposes. https://www.linkedin.com/help/lms/answer/65521
Dotdigital	Email, remarketing and analytics purposes. https://support.dotdigital.com/en/articles/8199233-legacy-understand-web-behavior-tracking

 

The Mews One app does not use these website advertising cookies, does not use the Apple Identifier for Advertisers (IDFA), and does not track you across other companies’ apps or websites for advertising.

5. MEWS ONE MOBILE APP — DATA WE COLLECT, UPLOAD AND STORE

This section is specifically for the Mews One iOS and Android app (the investor platform published by Joseph Mews). It is written so that app-store reviewers, and you, can see exactly what the app collects, why, and whether it leaves your device.

We do not sell your personal data. We do not use app data for third-party advertising. We do not use the app for cross-app or cross-website tracking.

5.1 Account creation, sign-in, account recovery and profile picture

When you create an account or sign in, we collect and send to our servers:

• Full name
• Email address
• Password and password confirmation (used only to create or change your account; passwords are not stored in readable form)
• One-time passcode (OTP) sent to your email, to verify your account or complete a password reset
• Authentication tokens so the app can keep you signed in
• Optional profile picture, if you choose to add one from your camera or photo library

If you already have an investor relationship with us, after you sign in the app may also receive from our servers (and store locally on the device while you remain signed in):

• User ID / investor ID
• Email, name and first name
• Account type (for example investor, single-property client, or prospect)
• Membership date and tier
• Assigned advisor name, title, email, WhatsApp number and booking link (where provided)
• Phone number, where it already exists on your investor record (so we can call you if you request a callback)
• A profile picture is optional. We collect it only when you choose to add or change it. We store it on our servers and display it in the app so you can recognise your account (for example on your profile). You can change or remove it at any time. We do not use profile pictures for advertising, marketing, facial recognition, or to identify people in other photos. A profile picture is deleted or anonymised when you delete your account, unless we must keep a copy to meet a legal obligation.

5.2 Portfolio, developments, content and dashboard data

To operate the app we retrieve from our servers, over an encrypted connection:

• Your property holdings and related figures (values, rent, charges, mortgage figures where held)
• Development / opportunity listings, images, videos, PDFs and other published content
• Document library metadata (name, category, file type, size, dates, linked property)
• Dashboard and portfolio insight summaries

This information is shown to you in the app. It is not used for advertising.

5.3 Documents you upload (files, gallery photos and camera photos)

If a property is assigned to you, you can upload documents to your private library. Uploads only happen when you choose to upload. The app does not access your camera, photos or files in the background. The same camera and photo library permissions may also be used, if you choose, to add a profile picture (see section 5.1).

You may upload:

• Files from your device (for example PDF, Word, Excel and other documents)
• Photos from your gallery
• New photographs taken with the camera (for example a photo of a document, or a profile picture)

For each upload we send to our servers:

• The file or image itself
• A document name you enter (or the file name)
• A category you select: Contracts, Rental, Tax, Mortgage, Legal, or Others
• An optional property ID if you link the file to a holding

Uploaded content may include sensitive financial or legal documents (contracts, tax papers, mortgage paperwork, tenancy documents, identity-related scans if you choose to photograph them, and similar). We store these solely so you and authorised Joseph Mews staff can access your document library. We do not use uploaded documents for marketing or advertising.

You can download a copy to your device and you can delete a document from the library. Deleting a document removes it from our app library; copies you have already saved to your phone remain on your device until you delete them there.

Maximum file size currently accepted by the app is 25 MB per file.

5.4 Device permissions and why we ask for them

Permission	When it is used	What happens if you refuse
Camera	Only when you tap to take a profile photo or photograph a document to upload.	You can still choose an existing photo or file, or skip a profile picture.
Photo library / gallery	Only when you tap to choose a profile photo or a document image from your gallery.	You can still use the camera or files, or skip a profile picture.
Files / storage	To pick documents to upload, and to save a downloaded document to your device.	You cannot pick or save files on device, but other app features still work.
Internet	Required to sign in and load your account, portfolio, documents and listings.	The app cannot function without a network connection.

 

The app does not request access to: precise GPS location, contacts, microphone, calendar, Bluetooth, health data, or advertising identifiers.

The app does not currently use push notifications.

5.5 Contact us, advisor contact and callback requests

If you use Contact us, we collect and send: subject, email address, and message.

If you request a callback, we collect and send: your message, requested date and time, and the screen you contacted us from. We use your device timezone only on the device to display local times; the callback request itself is stored on our servers so an advisor can call you.

If you choose Schedule a call, Email or WhatsApp, the app opens Calendly, your mail app, or WhatsApp. Those services then process data under their own privacy policies. We do not upload your full address book.

5.6 Investment calculators

If you use buying-power or projection tools, we send the figures you enter so we can return a calculation. Depending on the tool, this can include:

• Deposit amount
• Annual income
• Nationality / residency (UK or non-UK)
• Investment type (cash or mortgage)
• Mortgage type, rate, term, loan-to-value and related assumptions
• Risk appetite and investment horizon
• Selected property / development ID and purchase price / current value

These inputs are financial information used only to provide the calculator result and related in-app activity. They are not sold and are not used for advertising.

5.7 In-app activity events (signed-in investors only)

For signed-in investors, the app may send limited activity events to our activity / insights service so we can operate, support and improve the product. Events can include:

• Screen name (for example Dashboard, Documents, Explore)
• Labels such as Login, SignUp, DocumentUpload, DocumentDelete, RequestCallback
• Property or development name, listing location and postcode of the property you viewed (this is listing data, not your live GPS position)
• Calculator step labels

Guest / prospect sessions without an investor ID do not send these activity events.

This is product functionality / analytics, not advertising tracking. We do not sell this data. We do not use it to track you across other companies’ apps or websites.

5.8 Data stored on your device

While you are signed in, the app stores on the device (using the operating system’s local storage):

• Sign-in token
• Basic user / investor profile used to display your account, which may include a local copy or URL of your profile picture
• Email and account type

When you log out or delete your account from the app, this local session data is cleared. Downloaded documents you saved to Files / Downloads stay on the device until you remove them.

5.9 Data we do not collect in the app

To avoid any misunderstanding for app review:

• We do not collect precise or background location from GPS, Wi-Fi or cell towers
• We do not scrape or upload your contacts, photos or files unless you pick a specific item to upload
• We do not collect your advertising ID (IDFA / GAID) for ads
• We do not use Facebook, Google Ads, or similar advertising SDKs inside the app
• We do not record audio or video of you, other than a still profile photo or document photo you choose to take
• We do not sell personal data to data brokers
• We do not use uploaded documents or profile photos to train public AI models, and we do not use profile photos for facial recognition or biometric identification

5.10 How data is sent and protected

App traffic to our servers is sent over HTTPS. Access to documents, profile pictures and account data requires your sign-in token. Uploaded files are associated with your account and are not published as public listings.

6. WHO DO WE SHARE THE INFORMATION WITH?

Our Group companies

Your personal data may be shared between the members of Joseph Mews Property Group Ltd. The current list of companies is set out in section 1 above, although the list may change from time to time.

Service providers

We may provide your information to third parties who help us use it. For example:

• We might use a third party email broadcasting service in order to send you marketing emails (if you have agreed to receive them).
• We might use a printing company to produce and send personalised direct mail.
• We use business software providers including CRM, web hosting, cloud storage and security measures to keep your data safe.
• App hosting and APIs: the Mews One app sends account, portfolio, optional profile picture, document, calculator and support data to our backend systems so the app can function.
• Activity / insights provider: for signed-in investors, limited in-app activity and portfolio insight requests are processed by our insights partner (currently Qiko) acting on our instructions, solely to operate and improve the investor platform. They are not permitted to use this data for their own advertising.
• If you choose to contact an advisor via Calendly, WhatsApp or your email app, those providers receive the information you send them.

These service providers will not be allowed to use your information for their own purposes or on behalf of other organisations, except where you leave our app to use a third-party service you chose to open.

We may also provide personal data to named third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may only use your personal data in the same way as set out in this policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Apple and Google process limited technical data as the app-store and operating-system providers. That processing is governed by their policies.

7. WHERE IN THE WORLD IS THE INFORMATION SENT?

Within Europe / the United Kingdom

We are based in the United Kingdom, and will normally access and use your information from here.

Elsewhere

Sometimes we will need to send information elsewhere in the world. This might be the case, for example:

• When one of our overseas Group companies or branch offices based overseas needs to use the information in accordance with this notice. Currently, these overseas offices are in Dubai and Hong Kong.
• When a service provider that hosts or processes app data stores or accesses it outside the UK (including, where applicable, activity / insights processing).

Whenever we transfer your personal data out of the UK / EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government or the European Commission.
• Where we use certain service providers, we may use specific contracts approved for international transfers which give personal data the same protection it has in the UK / Europe.

If your information has been sent overseas like this, you can obtain further information about the safeguards used by contacting us using the details set out in section 1 above.

8. FOR HOW LONG IS THE INFORMATION RETAINED?

We will normally keep your personal data while you have an ongoing relationship with us or if you have demonstrated an interest in our products within the past five years. You can request us to delete it earlier as explained in sections 10 and 11.

App session tokens and locally stored profile data are removed from the device when you log out or delete your account from the app.

Uploaded documents and your profile picture remain until you delete them in the app or we delete your account, unless we must retain a copy to meet a legal obligation (for example a property sale file).

If we hold your data where we have no contact or request to delete your data after a period of 5 years, your data will be deactivated on our systems.

If we hold your data due to a legally binding contract, such as a sale of a property or purchase of services, we will retain your personal data for a minimum of 10 years or longer should you have an ongoing relationship with the Joseph Mews Property Group Ltd.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. DO WE MAKE DECISIONS ABOUT YOU OR PROFILE YOU USING YOUR PERSONAL DATA?

We use certain profiling techniques in order to help us to understand our clients and potential clients. This in turn helps us to understand which people might be interested in our products.

The Mews One app may also use limited in-app activity (screens viewed, properties looked at, calculator use) to understand product usage. This does not change prices and is not used for advertising tracking.

We do not use automated decision-making or profiling to make any decisions that will significantly affect you. For example, we do not use it to set the prices that we charge for our products. We do not use profile pictures for profiling.

10. WHAT RIGHTS DO YOU HAVE IN RESPECT OF THE INFORMATION THAT WE HOLD ABOUT YOU?

You have several different rights in relation to the personal data that we hold about you. These are briefly described below. To enquire about exercising these rights, please use the contact details set out in section 1.

You have the right to:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

11. ACCOUNT DELETION

Apple and Google require a way to request deletion of an in-app account. You can do this in either of the following ways:

1. In the Mews One app: open Profile, tap Request account deletion, and confirm. This submits a deletion request to our servers and signs you out of the app.
2. By emailing customerservice@joseph-mews.com with the subject “Delete my Mews One account”, from the email address registered to the account.

When an account is deleted we remove or irreversibly anonymise app account data that is no longer needed, including login credentials, your profile picture, uploaded documents held only for the app library, in-app activity events, and locally stored session data on the device after you sign out.

We may retain limited information where the law requires it (for example records of a property purchase) as explained in section 8. That retained information will not be used to keep the app account active.

12. CHILDREN’S PRIVACY

Mews One and our websites are intended for adults considering or holding property investments. They are not directed at children. We do not knowingly collect personal data from anyone under 18.

If you believe a child has provided us with personal data, please contact us using the details in section 1 and we will delete it.

13. WHO CAN YOU COMPLAIN TO IF YOU ARE UNHAPPY ABOUT THE USE OF YOUR INFORMATION?

We try to ensure that we deliver the best levels of customer service but if you are not happy you should make contact so that we can investigate your concerns. Please contact us using these details:

Post: Customer Services Team, Joseph Mews, 12 St Paul’s Square, Birmingham, B3 1RB

Email: customerservice@joseph-mews.com

Telephone: 0121 296 1548

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body that regulates the handling of personal data in the United Kingdom. You can do this online through the ICO’s website at www.ico.org.uk, by telephone on 0303 123 1113, or by writing to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

App Store / Play Store notes (internal)

Paste the policy content above onto https://joseph-mews.com/privacy-policy/. The Mews One Profile screen already opens that URL.

App Store Connect → App Privacy: declare Name, Email, Phone Number, User ID, Photos (profile picture and document images), Other User Content, Other Financial Info, Customer Support. Tracking = No. Also declare Product Interaction because signed-in activity is sent to the insights partner.

Play Console Data safety: same data types; data encrypted in transit; users can request deletion; data is not sold.